Do you guarantee your work?
With over 200 5 star reviews on Google alone we have worked hard to build a reputation of reliable high quality service. If there is ever an occasion in which our work is not satisfactory please let me know immediately (Call or text 913-226-2050). We will return to your property within 24 hours (usually the same day) to resolve the situation. Your satisfaction is our top priority!
How do I pay for services?
We operate using a super convenient credit/debit card autopay system. Upon signing up for services we ask that you provide a debit/credit card. We will bill the card for the special before the initial cleaning. Once the special ends we will automatically bill the same card each month for the upcoming month.
How does snow effect the schedule?
There are a few occasions every winter when we get too much snow for the dog waste to be visible. If we aren’t able to scoop your yard on your regular service day due to accumulated snow we will attempt to scoop it the following day. If on the following day there is still too much snow to see the waste we will have to suspend services in your area until the following week. Unfortunately with the short Winter days there just aren't enough hours of daylight in the week to delay service more that 1 day to allow the snow to melt.
Is there a credit for missed service?
While rare, on occasion we do have some weeks of missed service due to things like weather, holidays, sickness, vehicle issues, ect. We always offer credits for missed service as long as someone at the house scoops the yard that week. We definitely don’t expect to be paid for work that we don’t do. However In most instances the waste is simply allowed to accumulate until the following week. Which means the following week we will scoop double waste which takes twice as much time. In that scenario we do not offer a credit for the missed week.
Is there a set schedule?
Yes and no. While we try our best to scoop yards the same day each week we aren't able to offer guaranteed service days. We target the same day each week however things like holidays, weather, sickness, vehicle issues, etc. can cause our schedule to fluctuate on occasion. We appreciate your understanding.
Do you take any weeks off during the year?
We are actually closed for business 1 week each year...the week between Christmas day and New Years day (December 25th - January 31st). We spend that week visiting family out of town. We always credit accounts for any clients who scoop their own yard that week. Otherwise we do double doodie duty the following week. Thanks for your understanding!!
How do you charge for services?
Our pricing depends on how many dogs you have and how often you would like us to clean your property. Please see our rate chart on the "rate" page or the "home" page for more details. All of our rates are flat monthly fees.
Do I have to sign a contract?
No, you may start and and stop services anytime. Our belief is that customer loyalty is built on good service, not carefully worded contracts.
How do I get started?
Our services are only an email, phone call, or text away. And in most cases we can get you started the same week you contact us. Our phone number is 913-226-2050 and our email is email@example.com .
Do you leave the waste or take it with you?
We not only remove all the waste from your yard we also remove it from your property entirely.
Can you work with my dog in the yard?
Yes, as long as your dog is ok with us being in the yard.